Stop missing service calls
HVAC, plumbing, and roofing companies live and die by the phone. An AI voice agent answers calls 24/7 — day, night, weekend, or while you're on a roof — qualifies the job, and books it straight into your calendar.
Why it matters
In home services, a missed call is a missed job. The homeowner with a flooded kitchen or a dead AC unit isn't leaving a voicemail — they're calling the next contractor on Google. Calls go unanswered during busy hours, and after 5pm and on weekends it's most of them — exactly when emergencies happen.
Hiring a receptionist or an answering service helps, but a human costs $3k–5k/month, calls in sick, and an answering service just takes a message — it doesn't qualify the job, check your calendar, or text the customer back. You still wake up to a list of callbacks, half of which already booked someone else.
How the AI voice agent works for a home-services business
Answers on the first ring, 24/7
The agent picks up inbound calls instantly — no hold music, no after-hours gap. It speaks naturally, handles overlapping questions, and never sounds like a 2010 phone tree.
Qualifies the job your way
It asks the questions you'd ask: what's the problem, is it an emergency, what's the property type and ZIP, are they the homeowner. Tune the script per trade — an AC-out call in July gets flagged urgent; a quote request gets routed to estimating.
Books into your calendar + texts confirmation
It checks real availability and books the slot into your scheduling tool — Google Calendar, Housecall Pro, ServiceTitan, or whatever you run, where an integration is available — then sends the customer an SMS confirmation so they don't drift to a competitor.
Escalates real emergencies to a human
True emergencies (gas smell, major leak, no heat in winter) get warm-transferred or instantly texted to your on-call tech. Everything else is handled without waking anyone up.
What you get
We run a 24/7 voice agent in production for a service business on an ElevenLabs + Twilio pipeline — qualifying callers, booking appointments, and sending SMS confirmations, with a security-hardened deployment. Your agent is built on the same proven stack and tuned to your trade.
Common questions
Will it sound like a robot?
No. Modern voice agents use natural, low-latency voices and handle interruptions and follow-up questions like a person. Many callers don't realize they're talking to AI — and the ones who do still get their job booked.
Can it book into ServiceTitan / Housecall Pro / my calendar?
Yes, where an integration or API is available. We connect the agent to the scheduling tool you already use — Google Calendar, Housecall Pro, ServiceTitan, Jobber, or a custom setup — so bookings land where your team already looks. We confirm what's possible with your stack on the discovery call.
What happens with a real emergency?
You define what counts as an emergency per trade. Those calls get warm-transferred or instantly texted to your on-call person; everything else is handled automatically. You decide the rules.
How fast can it go live?
A single voice agent typically ships in about two weeks: discovery call, we map your call flow, build and test it on your number, then go live. Pricing is custom-scoped after the discovery call.
Want this running in your business?
Every project starts with a short discovery call. We map your workflow, find the highest-impact automation, and tell you up front whether it's worth building.